Citizens of the EU are entitled to a full refund 14 days after the subscription begins. Please Note: This is 14 days from when the subscription starts. If for example you signed up for a 21 day free trial, the period begins on the first day of the free trial, so there will be no fees returned.
If you believe your account warrants a refund after the trial, you can submit your account for review. Please go here, or email Elly Stancliffe at firstname.lastname@example.org. We aim to come back within 24-48 hours. We are unable to respond during weekends.